Partial Payments Policy

This approach will help ensure that you receive your hard-earned commissions quicker, even when full payments from properties are delayed.

Our goal is to help you receive your commissions as quickly as possible, even when payments are delayed.

Up to 0.5% Difference:

- The Finance team will automatically adjust the invoice and commission amount. No further action is required.

0.6% to 10% Difference:

- The Finance team will contact the agent and the property to understand the discrepancy. If the remaining amount cannot be collected after 4 weeks, Relive will update the invoice and commission amount to close the process.

10.1% to 20% Difference:

- The Finance team will investigate by contacting both the agent and the property. If the remaining amount cannot be collected after 4 months, Relive will update the invoice amount and close the process.

Full recovery of unpaid amounts is not guaranteed.

If a property refuses to pay the remaining balance, Relive may be required to assume the loss and close the process.