How to Contact Support
This article explains how to contact Relive Support, when to escalate, and how to get faster help.
How to contact support and escalate
Fastest option: message Relive Support on Google Chat
Message Relive Support on Google Chat when you need a quick response.
- Use this for time-sensitive issues and quick questions.
When to email support: Email support@reliverealty.com when you need a documented thread or you must attach files.
- For invoice support requests, email finance@reliverealty.com.
- Use email for issues that involve long context or multiple stakeholders.
❗ Do not send the same request in multiple channels at the same time. Pick one channel, then escalate in that same thread if needed.
Links to important channels and tools
Use these links to get to the right place fast.
- Google Chat: Relive Support (search for the Relive Support space in Chat)
- Email: support@reliverealty.com
- Gmail: https://mail.google.com
- Training: https://training.reliverealty.com/
Best practices when requesting support
Keep it simple and specific.
- Use one channel. Do not duplicate the request elsewhere.
- Make one clear ask. If you have multiple asks, list them as bullets.
- Include the essentials: who you are, client and property, what happened, what you tried, where it is stuck, and any relevant IDs.
- Share proof up front: screenshots of errors, plus any required files.
- Stay in the same thread and reply quickly when Support asks for info.
Templates you can use
Google Chat
Copy/paste and fill in the blanks.
- Ask:
- Client:
- Property:
- What happened:
- Where it is stuck:
- What I tried:
- IDs or links (if any):
- Deadline (if time-sensitive):
- Screenshots or files:
Subject: Support request — \[Client\] — \[Property\] — \[Issue\]
- Ask:
- Client:
- Property:
- What happened:
- Where it is stuck:
- What I tried:
- Exact error text (if any):
- IDs or links (if any):
- Deadline (if time-sensitive):
- Attachments:
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