Relive Sales Policy

Culture & Values Alignment

• Culture deck:
• Relive Culture Deck

Client-First Approach

• Always act in your client’s best interest.

• Be honest, transparent, and professional in every interaction.

• Set clear expectations early (timelines, process, next steps, and what clients can expect from you).

Communication

Internal Communication (Team)

• Google Chat is our primary internal channel.

• You are expected to be actively logged in and to read and engage with important messages in our group chats.

Client Communication

• Respond to client inquiries within 24 hours. Quick responses build trust and signal professionalism.

• If you can’t fully answer within 24 hours, send a short update acknowledging the message and when you’ll follow up.

Performance Standards

• After your first 60 days, we expect:
• Locating Agents: at least 1 deal per month.
• Residential Agents: at least 1 deal per quarter.

• If you are not on track, you are expected to review your activity, pipeline, and conversion points, then adjust your daily and weekly plan accordingly.

CRM Management

• Keep your pipeline updated and accurately staged.

• Assign tasks, clear overdue tasks, and schedule follow-ups.

• Add notes that help you personalize future conversations.

• Track outcomes and next steps for every lead.

Live Training

• Attend our live training sessions.

• These trainings cover practical topics that directly impact your results. Consistent attendance is one of the strongest predictors of success at Relive.

Team Events

• We highly recommend attending at least one team event per month.

• These in-person moments are great for motivation and help you connect with other agents, building relationships that can take your business to the next level.

Professional Conduct

• Treat clients and teammates with respect, honesty, and professionalism at all times.

• Dress code: business casual is the default. First impressions matter and influence perceived value and trust.

Social Media Presence

• Maintain a professional online presence. Your public content reflects on you and on Relive.

• Keep posts respectful, appropriate, and aligned with the brand and client trust.

Commitment to Improvement

• Take your role seriously and commit to continuous growth.

• Seek feedback, apply it, and strive to be a better agent every week (skills, systems, and client experience).

Our Commitment to You

Agent Support

• Relive Knowledge Base: Search for the information you need.

• Training Academy: Rewatch our training recordings.

• Group Chats: Ask questions in the appropriate group chats, and expect to get the answers you need from other agents.