Collections Policy
This policy outlines the steps required to ensure timely commission payments at Relive.
Following these guidelines will help you get paid quickly and accurately.
Guest Card
Always create and send a guest card to the property.
This registers the client under your name and helps protect your commission.
What you must submit:
- During invoice submission, upload a screenshot confirming the guest card was sent.
Important:
- Even if a property discourages guest cards, send one anyway to ensure proper tracking.
- If a guest card is not sent, you may lose the commission.
Lease Application Form
Your client must list you as their referral source on the lease application.
If you are not listed in the client’s application you may lose the commission.
Market Rent vs. Net Effective Rent (Verify Before Submitting)
Properties pay commission based on one of two rent types:
- Market Rent: Full monthly rent before specials
- Net Effective Rent: Rent after specials are factored in
Before submitting an invoice, confirm whether the property pays commission based on market rent or net effective rent.
- If the property pays on net effective rent, use our calculator:
Note: Submitting the wrong rent type or amount can delay collections and payment.
Submit Your Invoice Immediately After Closing
As soon as the deal closes, create an invoice in the CRM.
- If you still need to confirm details, use Save as Draft.
- Submitting the invoice once your client is approved helps the collections team process your invoice faster and reduces delays in payment.
Track and Verify Your Invoice
You can track your invoice status in the Relive App → Invoices. Use filters to view Drafts, Submitted, and Processed invoices.
Before your client moves in, double-check:
- Rent type and rent amount (market vs. net effective)
- Move-in date
- Property and unit details
- Commission percentage or flat fee
- Required uploaded documents (if applicable)
If anything is incorrect, update and resubmit promptly to avoid delays.
Handling Incorrect Invoices
If an invoice has errors after submission, email the collections team immediately: finance@reliverealty.com
Important:
- Only the collections team can correct submitted invoices.
- In your email, clearly describe what’s wrong and what the correct information should be (this speeds up resolution).