FAQS - Concierge Service

Does the client pay anything?

No — clients pay $0 for Relive Concierge.

How much do I earn?

$10 for every client you introduce, paid the next day after you submit the invoice.

Does my client need to use a service for me to get the $10?

No — the introduction is enough. You earn the $10 whether or not your client uses any service.

Does the $10 count toward my cap?

No — it doesn’t affect your cap, split or post-cap fee.

Why can’t I select Yes on my invoice?

Relive Concierge is only available when move-in is more than 2 days away. With less time than that, Sam can’t help your client before they move.

Do I have to send the text to my client?

Yes — it’s a step in the invoice checklist when you choose Yes. Your client already knows your number, so a text from you means they’ll recognize Sam’s number and pick up.

What does my client receive?

An intro email from your email address introducing Sam, plus your text. Then Sam reaches out by text or call from 817-567-8889.

Who is Sam?

Sam is your client’s dedicated Relive Concierge contact, and handles all follow-up with your client.

What if my client doesn’t want to be contacted?

They can reply to the intro email and let you know, and they won’t be contacted further.

Can I introduce a client after I’ve submitted the invoice?

No — you can only introduce clients when you submit the invoice.

What happens if the invoice is cancelled?

If the invoice is cancelled before the $10 is paid, the reward is cancelled too, and Relive Concierge is notified automatically.

Where is it available?

In all Relive markets: Texas, Atlanta, Denver, Chicago and Miami.